time:matters, Lufthansa Cargo’s urgent logistics division, has expanded its range of digital offerings with the launch of a new booking channel.
The new platform allows customers to easily and directly book transports by air, rail and road as well as door-to-door shipments for global solutions at any time of the day or night.
Customers can now submit transport requests via the time:matters booking website in just a few clicks without having to take the time to register, and then get real-time quotes that can be directly booked. The intuitive user interface features a clear layout for entering shipment data.
Clients receive a complete overview of the various quotes in less than a minute. Subsequently, they can then compare, select and book the most favorable offer or the fastest solution based on the pick-up, transport and delivery times and rates displayed.
Customers can also still contact the global time:matters Customer Service units to lean on the expertise of the logistics experts if further advice is needed.
time:matters incorporated the requirements of the company’s long-standing customers when designing the platform, especially with regard to functionality and the user experience.
And it relied on its in-house expertise gained through time:matters airmates, its software-based and award-winning platform for on board courier services, when developing the concept.
Alexander Kohnen, CEO at time:matters, emphasized: “The new quote and booking platform represents another key milestone in our focus on the customer and digital sales strategy. Our customers can now use our platform to very easily and quickly compare and then book transport services based on the data they provide.
“This ensures a high degree of transparency and flexibility. Long-standing partners who helped to design the new platform and have already been able to use the beta version have been impressed by the user experience and efficiency.”
