Omio study analyses 30 European Capital City airports for comfort and customer-friendliness
Travel booking platform Omio has released a study ranking the main airport in 30 European capital cities according to their level of comfort and passenger-friendliness.
The full study with findings for all the airports of the 30 European cities and the methodology can be found here: https://www.omio.co.uk/airports
The connectivity of the airport was determined by identifying the distance from the airport to the city centre and the number of public transport options available to get there.
The number of facilities was also examined, including showers, rest and relaxation areas, charging stations, and airport lounges, as well as entertainment options, such as the number of shops, bars, and restaurants and children’s play areas.
Stress generating factors, such as flight delays or number of daily passengers were also included in the study.
“Even though the most far-flung destinations can be reached within a few hours, air travel can still be exceptionally stressful,” says Julian Persaud, Commercial Director at Omio.
“By sharing our findings on the most customer-friendly airports in Europe, we aim to help passengers travel comfortably and stress-free. After all, anyone who has ever travelled long distance, with long layovers, will know that a passenger-friendly terminal can make all the difference to a travel experience.”
Further findings:
- Madrid-Barajas is the best airport in Europe, with a wide range of shops and restaurants, along with its excellent connections to the city centre.
- Madrid-Barajas has 158,630 daily air passengers and plenty of facilities, such as showers, airport hotels, lounges and much more, along with 133 shops and 54 bars and restaurants.
- Copenhagen’s Kastrup Airport is the most punctual airport in Europe, with 95.93% of flights arriving and departing on time.
- With 140 stores, Rome-Fiumicino offers travellers the greatest variety of shops.
- Moscow’s Sheremetyevo International Airport has the highest number of culinary options available, with 79 restaurants and bars.
- Paris’ Charles De Gaulle Airport is the most stressful European airport.
- The main airports in Prague, Oslo, Ankara and Podgorica are not so friendly for smokers, with no designated smoking areas.
