Japan Airlines (JAL) has launched an advanced digitalization platform, working closely with CHAMP Cargosystems (CHAMP).
Built on CHAMP’s Open Cargo Platform (OCP), the solution is operated by CHAMP on behalf of JAL and consists of an ergonomically-designed, workflow-based portal.
The system enables JAL customers to transact business digitally, together with a mobile app that fully automates the end-to-end processes within JAL’s cargo warehouses.
Said a CHAMP spokesperson: “A unique combination of APIs and an advanced microservices architecture seamlessly integrates the OCP components with CHAMP’s industry-dominant Cargospot solution – around which JAL’s cargo sales, handling and revenue accounting activities are based.
“The new digitalization platform enables completely paperless trading whilst transforming the entire JAL domestic cargo business from start to finish.”
The platform requires JAL’s customers to book all outbound shipments through the intuitive and intelligent portal, featuring dynamic flight selection and pricing.
Added the spokesperson: “The airline’s customers gain additional benefits from full real-time shipment visibility, as well as access to tools such as allotment and invoice management.
“As booked shipments arrive at the JAL warehouse, the handling processes – from acceptance to flight build and departure – are streamlined through the airline’s use of CHAMP’s integrated mobile app.”
The mobile app additionally supports JAL’s inbound flight and shipment processing – from check-in to shipment delivery.
The portal becomes key to the inbound handling activities, by allowing JAL’s customers to view incoming shipments and select them for pick-up.
This fully automated process, featuring QR code generation and digital signatures, accelerates shipment collection, whilst reducing congestion at the warehouse.
“This end-to-end digitalization platform will not only transform our business, processes and operations, but also generate major efficiency gains and enhanced visibility to our valued clients,” said Hiroo Iwakoshi, Executive Officer of Cargo and Mail at Japan Airlines.
