DHL report is not really a surprise but still an important signpost (digital?) of future supply chain trends
- 65% of the respondents identified the exponential growth of e-commerce and its implications on service as having a significant impact on supply chains.
- “European Customers are looking for complete solutions with a global reach.”
- Evolution in the European transport sector is also driven by trends such as the urbanizationof markets, and technologies like big data analytics and digitalization.
A DHL survey “The Logistics Transport Evolution: The Road Ahead” has revealed that companies are facing a fast changing market environment, be it in terms of geopolitical changes or technological transformation.
But in terms of their ground transportation operations, by far the biggest issue on companies’ minds is e-commerce and its implications on service and ground transportation requirements.
Especially the extraordinarily high service expectations born of e-commerce are impacting businesses.
Customers are expecting same or next day delivery, variable last-mile delivery options, high in-transit visibility, as well as flexible or free return policies and always in-stock inventories.
You can find the full insights into what companies are expecting from their transportation providers by downloading the report here: http://app.supplychain.dhl.com/e/er?s=1897772577&lid=3967
