Virgin Atlantic Cargo is the first carrier to adopt Accenture’s cloud-enabled, end-to-end AFLS 8.0 cargo management platform which will give customers new self-service solutions.
The platform will replace Virgin’s 10-year-old Voyager operating system when the first phase goes live in early 2020.
Once fully operational, based on the release of subsequent phases, Virgin Atlantic customers’ systems will be able to interface directly through APIs and connect with the airline’s new web platform for pricing, bookings, allocations, and operations.
Live chat and Chatbots will offer 24/7 interaction based on each customers’ communications preferences.
Suzy Wardle, Virgin Atlantic Cargo’s head of digital & distribution, said: “We are making this significant investment in a new cargo management system and digital infrastructure because the way customers want to interact with us, and their expectations, are changing as new technologies emerge in the cargo space.
“With Accenture’s full suite of AFLS modules, including cloud-enabled digital interactions with our customers and partners, we will evolve the way we do business and offer our products and services.”
The AFLS 8.0 platform will enable automation and self-service supporting simpler pricing, booking and routing processes.
Dominic Kennedy, managing director, cargo, said: “We are looking forward to having real-time intelligence to make the most informed business decisions. The AFLS 8.0 platform is going to accelerate our digital transformation and give customers even more reasons to choose to work with Virgin Atlantic.”
Ganesh Vaideeswaran, managing director in Accenture’s AFLS business, said: “Accenture designed this platform to help its clients reinvent the way they communicate and operate with customers, employees and partner ecosystems.
“For Virgin Atlantic Cargo, AFLS 8.0 will support its goals to redefine core business processes and drive commercial and operational excellence.”
